At crystalcat.in, your satisfaction is our top priority. That’s why we follow a friendly, transparent, and hassle-free 10-day return window.

No Questions Asked – If, for any reason, you’re not happy with the crystal/gemstone or item you’ve purchased, simply return it within 10 days.
Full Refund Guarantee – We’ll refund your payment promptly, no explanations needed.

Shop with peace of mind – your happiness is guaranteed at Crystal Cat.

At crystalcat.in, we are committed to offering a transparent and customer-first shopping experience. Our return policy varies depending on the type of item or gemstone purchased.

  1. Loose crystal/Gemstones & “Ready to be Shipped” Items

If, for any reason, you are not satisfied with a loose crystal/gemstone or a “Ready to be Shipped” item, you may return it for a full refund, provided the following conditions are met:

 Return Window: Must be returned strictly within 10 days of delivery.

Responsibility: While in your possession, you are fully responsible for the item’s care, condition, and value.

Refund Issuance: A refund will be processed only after the product has passed our quality inspection.

 Conditions for Return Eligibility:

  1. The item must be completely unchanged.
  2. The item must be undamaged and in perfect condition.
  3. The item must be returned in its original, unused form.
  4. It must pass inspection by the Crystalcat Quality Control Team.
  5. The item should be returned along with:
    • Original invoice
    • Original packaging
    • Certifications (if any)
    • Documentation
    • Any free gifts or accessories that came with the order

Note: Items that do not meet the above conditions will not be eligible for refund.

For any return-related queries, feel free to contact our support team at crystalcat.care@gmail.com.

 

Important Notes

Please read the following conditions carefully:

  1. Non-Eligibility for Refund:
    • If the item is altered, chipped, scratched, damaged, reset, or weighed differently than originally sent.
    • If the item fails to pass quality inspection by the Crystalcat QC Team.
    • If the item is a gemstone set in jewellery (jewellery items are non-returnable).
  2. Non-Refundable Costs:
    • Shipping charges, TAX/VAT, and import duties are non-refundable.
    • Return shipping is the customer’s responsibility.
    • For payments made via HDFC Credit Card, a 5% payment gateway fee will be deducted (as charged by the bank).
    • For PayPal payments, no transaction fee is deducted.
  3. Lab Certificates:
    • Any custom lab certificate ordered in addition to the free one is non-refundable.
  4. Customized energy cards
    • Customized energy cards are non-refundable.
  5. Refund Timeline:
    • Refunds will be processed within 10 working days after inspection and approval.

 

Need Help?
For any return-related assistance, feel free to contact us at: crystalcat.care@gmail.com

 

 

 FAQ: Returns & Exchanges Policy

crystalcat.in

 

  1. When does the 10-Day Return Period start and end?

The 10-day return window begins from the moment the item is signed and received from our shipping partner.
It ends exactly 240 hours (10 days) from that time.

 Need more time?

Contact our customer service team within this period for possible extensions or assistance.

2. I purchased multiple loose crystals/gemstones. I like one of them. Can I return the others?

Yes. Under our “No Questions Asked” return policy, you may return any or all crystal/gemstones you do not wish to keep — as long as they are:

  • Returned within the 10-day window
  • Unaltered and in original, unused condition

Please Note:

  • Damaged, chipped, altered, scratched, or reset items will not be eligible for refund.
  • Shipping charges, TAX/VAT, and duties are non-refundable
  • Return shipping is the customer’s responsibility
  • Payment gateway charges (for credit card payments) are non-refundable
  • Custom-ordered lab certificates are non-refundable
  • Customized energy cards are non-refundable.
  • Refunds are processed within 10 working days

 

3. I lost the lab certificate or original packaging. Can I still return the item?

We require all original contents that were included at the time of delivery:

  • Invoices
  • Packaging
  • Lab certificates
  • Documentation
  • Free gifts or discount coupons

If any part is missing, you may not be eligible for a refund.

Please contact our customer service for case-specific assistance.

 

  1. Can I return a crystal/gemstone that I purchased and got set in a ring?

Crystal/Gemstones that have been set in jewellery are non-returnable under our standard policy.

 

  1. How do I return a loose gemstone?

Please follow these steps:

🔁 Return Process:

  1. Once approved, an RMA number will be generated and our team will contact you.
  2. Prepare the item for return, including:
    • Original product certificate
    • Invoice (original or copy)
    • Packaging
    • Documentation/lab certificates
    • Free gifts or discount coupons
  3. Pack the product securely.
  4. Use a reputable courier service with insurance coverage for precious items.
    We recommend: DTDC Plus (Next Business Day Service)
  5. Courier the package to the address listed on our Contact Us
  6. Share your tracking number via your login account or with our support team.
  7. Confirm that your courier accepts precious stones or astrological products.
  8. For defective items, report within 48 hours of delivery with a detailed unboxing video. This is essential for processing insurance claims.
  9. Note: Returns from international locations are not accepted due to cross-border policies and logistical limitations.

 

📞 For any queries, contact our support team:
✉️ crystalcat.care@gmail.com